Order # {{order.order_id}}

Oooops....seems like we run out of space for your order!

We apologize, but it seems that all our routes are out of space to fill your order.

But don't worry!!

We are working on creating more capacity and our team will reach out to you shortly to provide you with an alternative schedule date.

If you have any question, please email or call our customer service so we can help you!

We need just a little more time...

Dear customer, we have your order information (please confirm below), however, it is not ready for scheduling yet (but might be very soon!).

We will contact you as soon as the order is ready for scheduling.

If you have any other questions or concerns, feel free to email us or call our customer service at {{info.phone | telephone}}.

We will be in touch soon!

Schedule Your Delivery

Select your date:

Primary Phone Number: {{order.customer.phone1.number || 'N/A'}}

Email: {{order.customer.email || 'N/A'}}

My building requires Certificate of Insurance?

Please note: You must email your building COI instructions to at least 72 hours prior to your scheduled delivery date to guarentee your delivery. Failure to do so may result in canceling your delivery appointment.

Scheduling Guideline

Delivery Window: We will contact you with your delivery window 24 hours prior to delivery day.
Rescheduling charges: If you would like to reschedule within 3 business days of your delivery date, your order will be subject to a restocking fee.
Room is ready: Please make sure that the room is ready to receive your new furniture (any existing furniture has been removed already). The Drive Team cannot be responsible for any existing furniture in the home. They are only responsible for items on the delivery order.
COI: If your building require a 'Certificate of Insurance' Please email your building COI instructions to ensure smooth delivery!

If you need any help to schedule your delivery, please email us or call our customer service at {{info.phone | telephone}} so we can help you.

See you soon!

Read our COVID-19 In-Home Delivery procedure

Our delivery team will wear protective equipment, including face masks, gloves, and booties.
Items will be inspected and removed from their original packaging prior to arriving to your home.
Our team will bring items to your room of choice, assemble and place the furniture as requested.

Please maintain 6 feet of distance from the delivery team at all times.
Contactless Proof-of-Delivery (POD): Upon delivery completion, you will receive a text message to your mobile device to confirm that your order is in good condition. You must complete this step in order to sign for your delivery.

* If someone in your home has COVID-19, or is in quarantine as a result of exposure to the virus, please notify our Customer Success team and we will reschedule your delivery to a safe date.

Real-Time Tracking

Loading real-time truck location...

Pending Pickup
In Transit To Local Facility
Expected Arrival: {{moment(order.expected_arrival.date).utc().format('dddd, MMMM Do YYYY')}}
Arrived At Local Facility
Out for Delivery
Completed

Scheduled Delivery

{{order.delivery.scheduled_date | date:'EEEE' : 'UTC'}}, {{order.delivery.scheduled_date | date:'MMM' : 'UTC'}} {{order.delivery.scheduled_date | date:'dd' : 'UTC'}}, {{order.delivery.scheduled_date | date:'yyyy' : 'UTC'}}

Your delivery is scheduled for delivery between {{order.delivery.start_time | date:'hh:mm a' : timezone.offset}} and {{order.delivery.end_time | date:'hh:mm a' : timezone.offset}} {{timezone.abbr}}
Note: The delivery window is finalized 24-48 hours before the delivery day and subject to changes until then.

(delivery window will be set 24 hours before the delivery day)

Delivery window is not set yet.

Current Estimated Arrival: {{order.delivery.estimated_eta | date:'hh:mm a' : timezone.offset}} {{timezone.abbr}}

Delivery date has not been scheduled yet

Order has been {{order.status | orderStatus}} on {{order.delivery.delivered_at | date:'MMM'}} {{order.delivery.delivered_at | date:'dd'}} at {{order.delivery.delivered_at | date:'hh:mm a': timezone.offset}} {{timezone.abbr}}

- Order Status
{{order.status | orderStatusForCustomer}}

- Service Level
{{order.service_level | serviceLevel}}

Customer Information

{{order.customer.first_name}} {{order.customer.last_name | textTruncate:1}}.

{{order.customer.address.address1 | textTruncate:9}}....
{{order.customer.address.city}}, {{order.customer.address.state}} {{order.customer.address.zip}}

Email:
******{{order.customer.email | trimStart:6}}

Phone 1:
*** - *** - {{order.customer.phone1.number | telephone | trimEnd:4}}

Phone 2:
*** - *** - {{order.customer.phone2.number | telephone | trimEnd:4}}

Shipper Information

{{(order.payload.shipper_alias_name ? order.payload.shipper_alias_name : order.retailer.company)}}

{{order.retailer.address.address1}}
{{order.retailer.address.city}}, {{order.retailer.address.state}} {{order.retailer.address.zip}}

Reference No.: {{order.ref_order_number}}

Freight No.: {{order.freight_tracking_number}}

Sales Order No.: {{order.sales_order_number}}

Phone 1: {{order.retailer.phone1.number | telephone}}

Phone 2: {{order.retailer.phone2.number | telephone}}

Order Content

Item ID	Quantity	Name	Weight	Status
{{lineItem.item_id}}	{{lineItem.quantity}}	{{lineItem.name \| textTruncate: 52 : true}}	{{lineItem.weight \| number:0}}	{{lineItem.status \| orderStatus}}

Tracking Information

Date	Description
{{ r.date \| date:'yyyy-MM-dd hh:mm:ss a'}} {{device_timezone.abbr}}	{{getDeliveryEntryDescription(r)}}